Publications | MSWA

Views
2 years ago

MSWA Bulletin Magazine Autumn 2020

A fresh look for NDIS support We’re all in this together – a message from our CEO Myth busting the stigma of attending counselling Food matters

MEMBER & CLIENT SERVICES

MEMBER & CLIENT SERVICES NICOLA WASHINGTON GENERAL MANAGER MEMBER & CLIENT SERVICES Welcome to the autumn edition of Bulletin. As always, it has been a busy first quarter for MSWA as we pick up from the break over December and January. In NDIS news, Mr David Tune was recently appointed by the NDIS Minister, Stuart Robert, to conduct a review of the NDIS. He delivered 29 recommendations but overall, suggests the following: 1. Introducing a Participant Service Guarantee that sets out standards the NDIA must meet including: / clear expectations for how long processes will take to complete / more transparency in how the NDIA makes their decisions / better service delivery from NDIA staff and their Partners in the Community. 2. Improving people’s experience with the NDIS by: / providing more flexibility in using NDIS funding / allowing plans to be amended / participants being provided drafts of their plan before it is approved / better supporting children and families / clarifying access for people with psychosocial disability / providing better connections to supports where markets are undersupplied / enhancing online systems so people can track where their requests are up to. 3. The NDIA and governments working together to: / clarify how the NDIS works with other service systems / help people navigate, engage with and understand the NDIS / create resources that help participants decide which supports they should use The findings and recommendations have highlighted the key areas that need to change to deliver the improvements required to NDIS. We hope to see some changes through 2020 to support these findings. If you have any questions regarding your NDIS plan please do not hesitate to contact customerservice@mswa.org.au our team of dedicated staff are always here to help you navigate any problem or question you may have. As we move forward in 2020, we continue to focus on our delivery of our Customer-centric model to ensure we continue to improve on everything we do to deliver you the best services. Some of the changes we have implemented have included setting up our new Customer Engagement Team led by Geoff Hutchinson. Geoff provides a full rundown on his team on page 13. Last month you would have received an invitation to our Annual Customer Satisfaction Survey to understand how we performed in 2019. The feedback gathered for this Survey will enable us to continue to improve on our service delivery. The results are currently being analysed and the findings will be reported in the next few weeks; we look forward to seeing your feedback. Thank you to everyone who took the time to complete the survey. If you would like to know more about what is happening, or provide any feedback, please do not hesitate to contact us at customerservice@mswa.org.au. 6

RESEARCH MSWA RESEARCH CONTRIBUTIONS MSWA has contributed a record-breaking amount of .5 million to neurological research in 2019-2020. We’re very proud to have funded an array of research, including important projects based right here in Western Australia. Three local projects that have benefited from our support this year include: LIGHT THERAPY Research by Edith Cowan University (ECU) investigating the effects of light therapy on fatigue and excessive daytime sleepiness in people living with neurological conditions. This MSWA supported research project will trial specially made glasses, worn for sixty minutes in the morning, which deliver targeted light therapy through the eyes – evaluating their value in improving sleep, reducing fatigue and increasing alertness throughout the day. MINDPOD Another ECU project will begin trialling a motion capture and digital gaming system called Mindpod to deliver therapeutic treatments for Western Australians with upper limb impairments – a common symptom for people living with a neurological condition. MSWA is extremely excited about this supported research project which will lead to new opportunities for restoring and improving upper limb function for individuals with restricted arm movement. THE PERRON INSTITUTE MSWA is proud to continue our support to the Perron Institute for Neurological and Translational Science’s studies into a potential neuroprotective treatment for people following a Stroke. While further study and clinical trials are required, encouraging pre-clinical results suggest a novel peptide R18 could reduce Stroke damage by up to 70 percent if administered early. 7