BRAND, MARKETING & SALES

BRAND, MARKETING & SALES WHAT’S ON STEP UP FOR MSWA Sunday, 20 June 2021 Step Up for MSWA challenges you to climb 1,103 steps to the top of Perth's tallest building - once, twice, or even multiple times (new for 2021)! The big event takes place on Sunday, 20 June, and there is even a special Mini Climb challenge (435 stairs) designed exclusively for children (aged six and over). Join us at Central Park this June and challenge yourself to reach new heights, whilst making a real difference for people living with neurological conditions. Find out more at: stepupformswa.org.au CENTRAL PARK PLUNGE Sunday, 14 November 2021 Are you ready to take the plunge with #TeamMSWA this November? It’s a unique opportunity to abseil 220 metres down Perth’s tallest building, Central Park, while making a real difference to the thousands of people living with neurological conditions here in Western Australia. Get together with family and friends to conquer a once-in-a-lifetime experience! Join MSWA Client, Mauritz Oberholzer, who had this to share when we asked about his Central Park Plunge experience: “I enjoyed the 2020 Central Park Plunge so much, that’s why I have signed up to take the challenge again. It is my way of contributing and helping to make a difference.” Are you ready to join Mauritz on Sunday, 14 November? For more information, or to sign-up online today, visit centralparkplunge.com.au or get in touch with the MSWA Events team today – events@mswa.org. au or 08 6454 3131. 30

COVID-19 VACCINATION GUIDANCE The rollout of the vaccination program is currently underway in Western Australia. According to the Federal and State Government, the most recent health advice indicates that the AstraZeneca vaccinations will only be given to people over the age of 50 and Pfizer for those under 50 years of age; which is causing delays in the planned roll out. The vaccine is being distributed in stages with a priority on certain groups who would receive the vaccine first. WA is currently in phase 1b of the program, but due to supply issues with Pfizer they have now also included 2a (which is people over 50). To find out whether you are eligible for the vaccine, head to: rollup.wa.gov.au Globally, 89 vaccines are in clinical trials, 27 of which are in the final stages. Several across the globe have been approved for use after being deemed safe, effective, and a likelihood to reduce the risk of serious illness. It is currently recommended that everyone over the age of 18 years should be vaccinated against COVID-19. Your neurologist or GP will have the most up-to-date information regarding the safe administration of the vaccines for people living with – and those on treatment for – different neurological conditions. MSWA is regularly updating its COVID-19 information here: mswa.org.au/an-update-aboutcoronavirus-covid-19 SUGGESTIONS, COMPLAINTS AND COMPLIMENTS We want to hear from you. Your feedback helps us to understand what is working well and where we can improve. You can raise a concern or acknowledge the supports an MSWA staff member has provided by: / Talking to the coordinator of your services / Telephoning the Complaints Liaison and Compliance Coordinator, Michelle John, on 6454 3146. / Emailing feedback@mswa.org.au / Writing to Quality and Compliance; Locked Bag 2, BENTLEY DC 6983. Please tell us: / What happened / When it happened / Who was involved / What you would like to see occur as a result of sharing your feedback All feedback is reviewed, and complaints investigated in a timely manner with the team responsible for the service. Our goal is to achieve a positive outcome for all people involved and improve the quality of the care and services provided. You will be included in the process and the outcomes shared with you. Please note, you have the right to have support from an advocate at any point in a complaint process. The Complaints Liaison and Compliance Coordinator can help you to access an advocacy service if you wish. 31