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MSWA Bulletin Magazine Spring 2022

  • Text
  • Mswaorgau
  • Bulletin
  • Butler
  • Feedback
  • Dairy
  • Counselling
  • Caffeine
  • Ndia
  • Fatigue
  • Ndis
  • Neurological
  • Mswa
Celebrating 50 years of MSWA | Our commitment to research | New technology taking the pressure off | Water, life, the universe and everything!

SERVICES CENTRE BUTLER

SERVICES CENTRE BUTLER SERVICES CENTRE INCREASES OFFERINGS SUBMIT YOUR ARTICLE TO US Our purpose-built Butler Services Centre was officially opened in October 2019 to provide services and accommodation for people with neurological conditions filling a gap in the community north of Perth. Following the relocation of our Joondalup services to Butler in October 2022, we now have the exciting opportunity to expand our service offering and create more opportunities for social engagement. Our Butler Services Centre offers the whole range of allied health services including Physiotherapy, Occupational Therapy, Speech We will be running some exciting group education opportunities from our Butler Services Centre, including: Newly Diagnosed Seminars Counselling Workshops • Mindfulness workshops Occupational Therapy • Fatigue management workshops • Low-Cost assistive technology workshops • Cognitive & sleep strategies Physiotherapy • Falls prevention workshops • Evening group circuit classes Dietetics • Nutrition workshops What’s more, we have also recently added a large range of new equipment to our gym. Want to know more? Get in touch on 08 9365 4888 or online at mswa.org.au/locations/butler Do you have a story about living with a neurological condition in WA that other MSWA Clients might like to read? We invite you to share your experiences with our many Bulletin readers. Email your submission to bulletin@mswa.org.au for consideration by the Editorial Working Group. SUGGESTIONS, COMPLAINTS AND COMPLIMENTS Pathology, Dietetics, Nursing and Counselling, as well as Support Coordination. The Services Centre also serves as a base for staff coordinating home support and Client engagement. Speech Pathology • Voice therapy groups Peer Groups We want to hear from you. Your feedback helps us to understand what is working well and where we can improve. You can raise a concern or acknowledge the support an MSWA staff member has provided by: / Talking to the coordinator of your services / Telephoning the Complaints Liaison and Compliance Please tell us: / What happened / When it happened / Who was involved / What you would like to see occur as a result of sharing your feedback All feedback is reviewed, and complaints investigated in a timely manner with the team responsible for the service. Our goal is to achieve a positive outcome for all people involved and improve the quality of the care and services provided. You will be included in the process and the outcomes shared with you. Please note, you have the right to have support from an advocate at any point in a complaint process. The Complaints Liaison and Compliance Coordinator can help you to access an advocacy service if you wish. Coordinator, Davina Sawyer, on 6454 3146 / Emailing feedback@mswa.org.au / Writing to Quality and Compliance; Locked Bag 2, BENTLEY DC 6983 34 35

Bulletin