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MSWA Bulletin Magazine Summer 2019

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  • Condition
  • Outreach
  • Disability
  • Ndis
  • Mswa

MEMBER AND CLIENT

MEMBER AND CLIENT SERVICES CHRISTMAS CLOSURES AND REDUCED COVER Some of our services will be closed or reduced over the Christmas period whilst others, like Individual Options, will run as usual. OUTREACH GROUP AND RESPITE CLOSURES AND REOPENING DATES Outreach Group Last day for Member attendance Reopening date East side (Beechboro) Outreach Monday, 16 December 2019 Monday, 13 January 2020 Bunbury Outreach Wednesday, 18 December 2019 Wednesday, 15 January 2020 Wilson Outreach Thursday, 19 December 2019 Monday, 13 January 2020 Rockingham, Albany and Northside Friday, 20 December 2019 Friday, 17 January 2020 Margaret Doody Respite House Friday, 20 December 2019 Monday, 13 January 2020 Treendale Gardens Respite Friday, 20 December 2019 Monday, 20 January 2020 Wilson Hydrotherapy Pool Friday, 20 December 2019 Monday, 6 January 2020 / Wilson Reception, 9365 4888, is unstaffed from 2:30pm Friday, 20 December 2019 to 8:30am Monday, 6 January 2020. / MS Nursing cover is reduced between Monday, 23 December 2019 and Friday, 3 January 2020. If you would like to speak with an MS nurse during this time, please telephone 9365 4870, excluding weekends and public holidays. / Individual Options out of hours contact number, from 8:30pm to 6:30am is 0417 982 814. / Our Get-In-Touch@mswa.org.au email is monitored over the break. / If you are interested in booking your respite stay for 2020 please contact: Chris Rush for MDH on 9385 9574 or Linda Kidd/Paula Kennedy for Treendale on 9725 9209. The MSWA Member and Client Services team wish you a safe and happy festive season and look forward to working with you again in 2020! TICKETS TO WASO PERFORMANCES – OUR EXCLUSIVE DISCOUNT FOR YOU At MSWA, we truly believe in the power of music to enrich the lives of people living with a neurological condition which is why we’re incredibly proud of our partnership with the West Australian Symphony Orchestra (WASO). Our 2019 partnership is focussed on providing our community with wider access to music and is an opportunity to bring the power of music into everyone’s lives. We are pleased to offer MSWA Members 20% discount off all tickets until the end of 2019. Simply enter the promotional code ‘MSWA2019’ when purchasing tickets online at waso.com.au (please read the terms and conditions). 22

MEMBER AND CLIENT SERVICES YOUR FINANCIAL AND PERSONAL AFFAIRS While thinking about the inevitable is sad, it’s always a good idea to make sure you’re prepared. If you don’t already have a will, it’s never too late. Some people write their own, but it is highly advisable to seek the help of a solicitor to help you ensure your will is not only valid, but enforceable by your nominated executor. Once your will is in place, the WA Will Bank is a free service allowing for the safe storage of your will in a purpose-built, fire-proof vault – keeping it from being lost, stolen or damaged. Visit the WA Will Bank at www.publictrustee.wa.gov.au/W/ wa_will_bank.aspx If you’d like to leave a bequest to MSWA and help us continue the important work we do for our neurological community, contact us today, call 6454 3126 or email giftplanning@mswa.org.au. RAISING COMPLAINTS – YOUR FEEDBACK IS IMPORTANT TO US! In accordance with the National Disability Standards and our government contracts, MSWA has a Complaints Management Procedure. My role is to support our Members and Clients, or their carers, with the process. I coordinate the receipt and follow up of all formal complaints, working with the relevant teams to acknowledge the complaints and resolve any issues. Feedback is vital; it helps us to understand what we are doing well and congratulate our staff on a job well done, and where we need to make improvements. LIZ STEWART MANAGER QUALITY AND COMPLIANCE We assure you that your complaint If you are not satisfied with the will be handled respectfully and in a outcome, or prefer to contact me timely manner. directly, I will chat with you about your concerns, explain our process, First port of call is with the relevant review the concerns with the team coordinator or manager, giving involved and work with you to them the opportunity to investigate achieve a positive outcome. the issue and resolve it promptly. Complaints are handled quickly, objectively and respectfully. HOW CAN PROVIDE A COMPLIMENT, COMPLAINT OR SUGGESTION? Contact your MSWA Program Coordinator or Manager or Telephone Liz Stewart on 6454 3173 or 045 806 0566 Email feedback@mswa.org.au Write to Quality and Compliance Locked Bag 2 BENTLEY DC 6983 23