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MSWA Bulletin Magazine Summer 2022

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Keeping your cool this summer | Welcome Melanie Kiely CEO | MSWA Stationary Cycle results | Pain and pain management series: Part 3

ACCOMMODATION & OUTREACH

ACCOMMODATION & OUTREACH GIRLS’ WEEK AT MARGARET DOODY HOUSE When a group of regular Clients of Margaret Doody Respite House asked staff to facilitate a ‘girls’ week’, the team were happy to assist. Staff worked with Debra, Stella, Susan, Lynda, and Rosemary to identify the key activities of their stay, including cooking demonstrations, movies, pampering sessions and games. Chef Adam purchased special food items to support the participants’ wishes to focus on healthy eating with a bit of flair. He also arranged a high tea, held a cooking class and prepared a cheese platter for the final evening. Alimul Tasin (Tas), Manager Margaret Doody House, said, “Staff were happy to see the positive impact that their work had on Clients. Our team was prepared to do whatever was necessary to make it an enjoyable experience for everyone. Nothing was too difficult for them.” Tas says Margaret Doody House is open to other group booking enquiries - “In fact, the ladies are planning for the next one already!” Margaret Doody Respite House enquiries can be made on 9385 8574. 34

MSWA BUTLER RESIDENTS IN THE COMPANY OF HORSES As part of the residents’ Christmas celebrations, staff at MSWA Butler arranged a visit from Jack, a Clydesdale horse from ‘In the Company of Horses’. The couple who own Jack have a small farmlet in Bullsbrook and run morning teas for people with disabilities. Apparently, Jack had such a good time at Butler that he didn’t want to leave and it took three hours to get him into the float! SUGGESTIONS, COMPLAINTS AND COMPLIMENTS We want to hear from you. Your feedback helps us to understand what is working well and where we can improve. You can raise a concern or acknowledge the supports an MSWA staff member has provided by: / Talking to the coordinator of your services / Telephoning the Complaints Liaison and Compliance Coordinator, Davina Sawyer, on 6454 3146 / Emailing feedback@mswa.org.au / Writing to Quality and Compliance; Locked Bag 2, BENTLEY DC 6983 Please tell us: / What happened / When it happened / Who was involved / What you would like to see occur as a result of sharing your feedback All feedback is reviewed, and complaints investigated in a timely manner with the team responsible for the service. Our goal is to achieve a positive outcome for all people involved and improve the quality of the care and services provided. You will be included in the process and the outcomes shared with you. Please note, you have the right to have support from an advocate at any point in a complaint process. The Complaints Liaison and Compliance Coordinator can help you to access an advocacy service if you wish. 35