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4 years ago

MSWA Bulletin Magazine Winter 18

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ANNUAL MEMBER SURVEY

ANNUAL MEMBER SURVEY 2017 SUE SHAPLAND RN, BN A HUGE thank you to all Members who responded to our 2017 Survey, we really appreciate the feedback and read all the comments thoroughly and follow up where individuals have requested. Here is a summary of the results. This year we had 753 responses. 77% were female and 23% male. Age group: Database vs Survey responses 700 600 500 400 300 200 100 0 26 3 1 2 173 26 396 Under 18yrs 18-24yrs 25-34yrs 35-44yrs 71 215 622 615 225 171 182 451 45-54yrs 55-64yrs 65-74yrs 75+yrs 75 156 Which MS symptoms/problems, if any, do you most experience? Balance 485 67% Weak legs 425 59% Muscle weakness 414 57% Numbness 328 45% Incontinence; bladder/bowel 318 44% Pins & needles 294 41% Muscle stiffness 289 40% Muscle spasms 286 40% Memory 279 39% Concentration 263 36% Do you currently use any mobility aids? 697 responded. 381 (55%) 316 (45%) Yes No How likely are you to recommend MSWA, to others, as service provider? 681 responses 37 (5%) Satisfaction with MSWA Services 18 (3%) 644 (95%) 622 (97%) Likely Unlikely Satisfied/ Very Satisfied Dissatisfied/ Very Dissatisfied • 72% live in the metro area and 28% in regional areas. • 55% indicated they’re working and of the 205 not working currently only 10 stated they are seeking work. • 95% indicated they read the Bulletin!! Fantastic news for us! How much does MS affect your everyday activities? 250 200 150 100 50 0 Survey 69 (9%) Not at all Database 208 (28%) A little 224 (31%) More than a little, but not a lot 231 (32%) A lot Are you always treated with care and respect by staff when you contact MSWA? Responses: 679 4 (1%) 675 (99%) Yes No Do you feel you know enough about the NDIS? 50% said NO. Need to know more? Contact the dedicated MSWA NDIS Team Here are some comments and ideas, which we are taking on board • Don’t completely understand the NDIS because I don’t currently require any services, but if I do in the future I’m sure MSWA will assist me in my questions. • MSWA is a wonderful service provider and do a wonderful job. • Keep up the good work - much appreciated. • I don’t need MSWA services at present but have been grateful for advice I have received when I have occasionally called with questions. It is reassuring to know so many services are available should I ever need them. • MuMs group should be more frequent. • More time slots for massage & OT. • There are limited community groups that include men. Most are for women or people with high level of disability. • Great to have a centre in Joondalup at last! Thank you! 10 | MSWA BULLETIN WINTER 2018 MSWA BULLETIN WINTER 2018 | 11