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MSWA Bulletin Winter 2019

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THE NDIS TEAM THOSE WHO

THE NDIS TEAM THOSE WHO ARE ABOUT TO ROLL OUT, WE SUPPORT YOU July 1, 2019 was a big day in many areas of Western Australia. It’s the start of the new financial year, Fremantle welcomes back its annual winter world ice-skating jamboree and people living within the Central North metro, South East metro, the Midwest-Gascoyne and Great Southern areas finally get their chance to join the National Disability Insurance Scheme (NDIS). After more than a year’s wait the final four areas will be joining the other 11 locations already under the NDIS umbrella. Entering the NDIS world can be a daunting prospect, so if you are living within these areas, what do you need to know? DON’T PANIC One aspect that we have learnt during the journey is that the official roll out dates for new areas doesn’t actually mean that much. The NDIA moves at its own pace and if you are expecting a flurry of activity come July, you may be disappointed. Although there has been additional support put in place to support the roll out, you could still expect a one to two month wait before you hear from the NDIA to begin their planning process. No matter how long your wait is, MSWA’s NDIS team are standing by and are available to assist with answers and advice at any time. If you are turning 65 this year, please contact us immediately to ensure your planning is started under the NDIS. PREPARATION IS KEY Once you are contacted, the NDIA will need you to navigate the planning process. One of the things we recommend is to start thinking about what are your goals for the upcoming year, and how your condition will impact the achievement of these. The objective of the NDIS is to help build skills and capacity to support your independence and participation in the community. In order to achieve this, it is important that you spend time thinking about your day, your week and your month to determine all the things that go into your routine and how an NDIS plan can help. Everyone is different and has different needs, so take the time to examine your needs and ensure that you get a plan that helps you. WE ARE HERE The reality of the NDIS is that it is an evolving and ever-changing entity that will continue to provide questions for participants and providers alike. If you are confused don’t worry, you are not alone. The good news is that MSWA is in constant contact with the NDIA, other providers and advocate groups to learn as much as we can about the NDIS and how to get the best out of it for our Members. For all of your plans, MSWA has someone to help and I implore you to make the most out of our services. Our Relationship Coordinators, Support Coordinators and Community Coordinators have taken this journey many times before and are ready to help with yours. The introduction of the NDIS has been a seismic change to the Disability sectors and will have a lasting effect on the way services are provided across Australia. Since the roll out began, over 13,000 people have joined the NDIS with 31% receiving personalised support for the first time. We are very excited to welcome the next group of participants from July and look forward to working with you for many years to come. GEOFF HUTCHINSON MANAGER NDIS BUSINESS DEVELOPMENT 12

INDIVIDUAL OPTIONS FACES OF OUR STAFF COORDINATORS We are the Staff Coordinators within the Individual Options department and some of the people you would speak with when calling about our services. Many of us have worked with MSWA for a number of years so we thought it would be nice to put some of the faces behind the voices on the phone. We come from a wide range of backgrounds and experiences but have come together to form a dedicated and committed team. Chances are, if you have contacted MSWA to ask if your Care Support Worker can come at a different time, or to double check anything to do with in-home care, then you will have spoken with us. Some of the services we coordinate include: / Meal preparation / Showering and personal care / Recreation and social support / Domestic services The Staff Coordinators are based in the Wilson, Bunbury, Busselton and Albany offices and we coordinate staff for our Customers north and south of the river, and also provide assistance for country Customers. Our main role is to organise staff for the numerous services provided throughout the day. We also assist with requests and changes to services and provide information when required. We work closely with your Community Coordinator in providing these services. Part of our rostering involves finding a replacement Care Support Worker, when your regular one has called in sick, or is on leave. We always endeavour to send a replacement that you know, and when that isn’t possible, we will inform you of who is going to provide the service. Our highly trained and competent Care Support Workers are always here to help. The Staff Coordinators are also here to assist our hard-working Care Support Workers by providing backup and support when needed. We are in the office manning the phones from 6.30 in the morning until 8.30 each night, and also provide on-call urgent assistance after hours. Although we are always busy, we love our job, especially talking with you over the phone, and the visits we get from Members attending the Wilson office. (pictured from left to right – Karen Wales, Deepa Muringampurath, Teresa O’Malley – Team Leader South, Debbie McKenzie, Kylie Waldron, Terresa Zammit, Sharon Howie) AILEEN WARD MANAGER INDIVIDUAL OPTIONS 13